The-Salon.net

Terms and Conditions

General Terms and Conditions

  • GHD® is a registered trademark of Jemella Limited. Use of this trademark within this listing is done solely to describe an item or item(s) listed for sale which are manufactured by Jemella Limited and lawfully supplied for sale to customers within the UK. All images and other visual depictions of item(s) bearing the GHD® trademark were taken by the seller for the purpose of describing the item(s) listed for sale on our site.
  • We operate within the Data Protection Act 1988 and will never disclose to any third parties any information given to us.
  • Prices include current UK VAT rate. VAT Registration Number: 811 9899 92
  • Our trading name is The-Salon.Net Ltd. Company Number 4589994 Registered Address The-Salon.net. 9 Halesowen Street, Rowley Regis, West Midlands. B65 0HG
  • RRP is based on Manufacturers list prices and we do our best to keep these correct and up to date.
  • If there is a pricing error then you have the right to a refund or the option of accepting the correct price.
  • Sometimes, due to unforeseen circumstances, items are out of stock or discontinued. In these cases an alternative will be offered, or a refund given. You will be contacted before a substitute item is sent out to confirm if you wish to accept this alternative or not.

Payment

  • Payment can be made using the Secure Barclays EPDQ system.
  • We accept card payments over the phone. Call 0121 270 3800 to make a payment. Payments taken by phone will only be delivered to the billing address and the card must be registered to this address.
  • Payments can be made by Paypal (excluding certain items)
  • We do not accept cheques or postal orders.
  • We will not be liable to cover any of your import charges. Where applicable, prices are inclusive of VAT at the rate appropriate to the country of receipt.

Delivery Information

  • All orders are dispatched by either Royal Mail or Courier (Interlink) depending on size, value and delivery location. Orders dispatched on Fridays by Next Working day will be delivery on the Monday unless you pay for Saturday delivery.
  • Saturday Delivery is sent by Royal Mail Saturday Special Delivery
  • Collection is possible from the salon if you prefer but payment must be made upon collection.
  • Where possible items will be dispatched same day if paid for before 1pm, or on the next working day (Mon - Fri) following payment, but be aware that there may be delays due to unforeseen circumstances, however these are extremely rare.
  • We try to keep you informed of the progress of your order so you will receive an email when your order is processed then a further email when payments are made and then another email when your order is dispatched. It is important that we have your correct email address.
  • If your order is sent out and you do not receive your order within 2 - 3 working days of receiving the dispatched email then try and track the order yourself (see tracking info below). Failing that then call us on 0121 270 3800 or email us quoting your order number and we will track your order.
  • If your item is sent via Royal Mail and you have not received your order within 5 working days following the dispatched email then call us on 0121 270 3800 or email us and we will attempt to trace your package.
  • All items are fully insured for loss or damage regardless of postage method. In the unlikely event that your item goes missing in the post, refunds or replacements will be issued. For items sent via standard Royal Mail post (includes 1st class, 2nd Class and standard parcel), a replacement or refund will be issued if the package remains untraceable after 15 working days within the UK, 20 working days to Europe and 25 working days to the rest of the world. Orders sent by Special delivery will be refunded or replaced if the parcel is untraceable after 10 days and 4 working days for items sent via Next Day Delivery. Call us or email us if you are unsure about how your order will be sent.
  • We cannot direct the delivery to another address after it has been dispatched and it is your responsibility to contact the depot if your consignment is held there for collection or re-delivery.
  • If a delivery is attempted and you are not in then you will be left a calling card. You have to contact the depot within 5 days otherwise your order will be returned to us. Our courier charges us £5 for the return plus a £7.95 admin charge (£12.95 in total). You will be liable for this charge and the goods will not be dispatched to you again until this charge is paid plus a further delivery charge. If you would prefer a refund at this point then the return charge of £12.95 will be deducted from the refund.
  • If the item is returned to us but the item is addressed correctly, you will be liable for the postage, so any refund given will be minus the original postage paid. If you want the item sent out again then you will have to pay for the postage again unless the package was addressed incorrectly by us in which case we will pay.
  • Items are dispatched Monday, Tuesday, Thursday and Friday only.
  • Please note that products paid for after 1pm on a Friday and over the weekend will normally be dispatched on Monday (excluding bank holidays).
  • Orders placed and paid for between 24th Dec and 3rd Jan will not be processed and dispatched until 4th Jan.

International Orders

  • Orders sent to addresses other than the UK are sent by Royal Mail International Signed For.
  • If an item doesn't arrive we wait a minimum of 20 days for Europe and 25 days for the rest of the world before we can send out a replacement or refund you.
  • If the item is returned to us but the item is addressed correctly, you will be liable for the postage, so any refund given will be minus the original postage paid. If you want the item sent out again then you will have to pay for the postage again unless the package was addressed incorrectly by us in which case we will pay.
  • Any orders including aerosols are prohibited from delivery outside of the UK.

Tracking an Order

  • Large items and electrical products are sent by courier (Large items also include gift sets, large size shampoos and conditioners, or multiple items)
  • Orders within England sent by our courier (Interlink) can be tracked at Interlink Express using a consignment number (you can obtain this by contacting us once you have received an email to advise you your order has been dispatched) and delivery postcode.
  • If you include your mobile telephone number on your order and your order is sent by courier our courier will confirm by text message the estimated time of delivery of your order on the day this is due to be delivered.
  • Orders to the Highlands, off shore islands, and Northern Ireland have to be sent using a Royal Mail Service. They will be sent using Standard Parcels or Special Delivery. You can track Special Delivery dispatches by going to Royal Mail and entering you 13 digit reference number.
  • Please try not to contact us until 3 - 5 days have passed after placing your order if you have not received your item and wish to chase it up.

Returns Policy

  • You can cancel your order within 7 working days from the day after you received the delivery in line with the Distance selling directive. This right does not apply to customers who transact in our showroom. To do this please email us or write to us. You must also pay the cost of returning the goods and this is non-refundable. If you are unable to return the goods yourselves, we can arrange for this to be done on your behalf, normally within 5-7 days at a cost of £19.95. This charge reflects the cost of collection. Under the Distance selling directive you as the customer have a duty of care for the product whilst it is in your possession. If you fail to take reasonable care of the goods whilst in your possession and this results in damage or deterioration or if parts are missing we will charge you for the reduction in value. This cancellation policy does not affect your legal rights if for example the goods are misdescribed or faulty.
  • Refunds will be made as soon as possible after a cancellation has been advised and the item has been received back by us, this refund will take place up to a maximum of 30 days from cancellation.
  • Upon returning goods please ensure you obtain proof of posting and the correct insurance for the value of the item. If the item is lost in transit you will need this to make a claim for the missing item. If you do not exercise reasonable care to ensure we receive the goods and that they are not damaged in transit then this will be a breach of your statutory duty.
  • Products returned to us must be unused and in the original packaging.
  • If items are returned used, not in the original packaging or with parts missing then no refund will be given and you will be responsible for retrieving the items from us should you wish to keep them.
  • We may ask you to provide us with photographs of damaged items before we can organise a return or a replacement.
  • GHD hair straighteners have unique identifiable codes and this is recorded before your order is dispatched. If you return them and the codes do not match our records then we cannot refund your money and you will be responsible for retrieving the items from us should you wish to keep them.

Faulty Items

  • Electrical items come with a standard 12 month warranty unless otherwise stated.
  • You should contact us regarding any faulty items prior to their return. This can be done by email, letter or by telephoning our office on 0121 270 3800.
  • Some issues can be resolved without the need to return the item however if this is not possible and the item is within its warranty period then we will ask you to return the item back to us. This cost will be covered by us however please contact us before returning an item as we will only cover this cost up to the minimum return amount for the weight and value of this items return. This cost will be refunded back to you through your original method of payment.
  • Once the item has been returned back to us we will either repair or replace the item for you. If this item is no longer in stock and is not available for us to replace within the next 30 days then we will refund you for this item. Please note that if you have had the item for over 6 months then we will offer you a partial refund if you return the item to allow for the use you’ve had from it. In some cases we may let you keep the item and give you a reduction in price for the fault.
  • If you have had the item for longer than 30 days then you will not be entitled to a refund and we will only repair or replace the goods for you.
  • Once a replacement or repair has been given the guarantee does not start again from this point. The guarantee runs only from the original point of order.
  • We shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions. Our liability to you shall not in any event include losses related to any business of yours, such as loss of profits or business interruption, neither will we be responsible to you for any other loss which is not a foreseeable consequence of us being in breach of these Terms and Conditions or our legal duties.
  • Goods are intended for use in the UK only and we cannot confirm that the goods comply with any laws, regulations or other standards applicable outside the UK.
  • FAULTY GHD’s: GHD Hair straighteners come with a 2 year warranty as standard. Very rarely are they faulty but if you do receive a faulty pair or your straighteners break within the warranty period then please call us immediately. You will then be sent a pre-paid postage label and a claim form so that you can send the straighteners directly off to GHD for replacement or repair. International buyers will be required to send the straighteners back to GHD directly for repair/replacement. Don’t forget that you will need your original invoice so keep that safe.

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